If we haven’t covered your question below, no worries, just contact us here, and we’ll aim to get back to you in 2-3 business days.
SHIPPING FAQs
WHAT ARE OUR SHIPPING COSTS?
WHAT ARE OUR DELIVERY TIMEFRAMES?
DO I NEED TO BE AT HOME TO COLLECT MY DELIVERY?
DO YOU SHIP INTERNATIONALLY?
WHAT ARE YOUR SHIPPING METHODS FOR SHIPPING TO NZ?
WILL I GET AN ORDER CONFIRMATION AFTER PLACING MY ORDER?
WHAT IF I PLACED AN ORDER BUT I HAVEN’T RECEIVED A CONFIRMATION EMAIL?
WILL I BE NOTIFIED THAT MY ORDER HAS BEEN SHIPPED?
CAN I TRACK MY ORDER?
CAN I CANCEL OR MAKE CHANGES TO MY ORDER?
WHAT HAPPENS IF MY ITEMS GET LOST IN THE MAIL?
WHAT HAPPENS IF I RECEIVE AN INCORRECT OR FAULTY ITEM?
CAN I HAVE MY ORDER DELIVERED TO A PO BOX?
CAN I SEND MY PLUGGERS ORDER AS A GIFT?
RETURNS OR EXCHANGES FAQs
DO YOU ACCEPT ONLINE CHANGE OF MIND RETURNS (FOR A REFUND) AND EXCHANGES IN AUSTRALIA?
WHAT ITEMS ARE EXCLUDED FROM OUR RETURNS POLICY?
WHAT DO I NEED TO DO FOR A REFUND (FOR ONLINE PURCHASES ONLY)?
WHAT DO I NEED TO DO FOR AN EXCHANGE (FOR ONLINE PURCHASES ONLY)?
WHAT HAPPENS IF THE RETURNED PRODUCT DOES NOT MEET THE CRITERIA IN THE RETURNS POLICY?
DO YOU OFFER ONLINE CHANGE OF MIND RETURNS (FOR A REFUND) OR EXCHANGES IN NEW ZEALAND?
CAN I RETURN OR EXCHANGE PURCHASES MADE ON THIS WEBSITE IN ANOTHER STORE (OR VICE VERSA)?
DO YOU ACCEPT EXCHANGES ON ORDERS PLACED THROUGH PLUGGERS AUSTRALIA’S EBAY STORE?
6 MONTH GUARANTEE FAQs
DO YOU OFFER A 6 MONTH GUARANTEE?
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